Shipping Policy

Shipping Policy

Key takeaways:

Worldwide Free Shipping On All Items. 7 – 10 business days, depending on the destination country.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. We usually require 0-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.

Shipping fee:

Createsomes.com offers free shipping worldwide.

Shipping time:

7 – 10 business days, depending on the destination country.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

We ship the whole package within 48 hours after payment, we offer all kinds of shipping methods. If you want to specify the shipping method, please pay the shipping cost, the estimated delivery speed for your reference is shown below. Thank you!

SHIPPING WAYDELIVERY TIMEWEB SITE TRACKING
Post Air Mail7-10 Business DaysWWW.17TRACK.NET/EN/
ePacket7-10 Business DaysWWW.17TRACK.NET/EN/
Singapore Post7-10 Business DaysWWW.17TRACK.NET/EN/
EMS10-15 DAYSWWW.EMS.COM.CN
DHL 3-8 DAYSWWW.DHL.COM
FedEx3-8 DAYSWWW.DFEDEX.COM
Aramex3-8 DAYSWWW.ARAMEX.COM
UPS3-8 DAYSWWW.UPS.COM

Shipping FAQ

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order tracking number within 4 days of receiving your shipping confirmation email, please contact us at service@createsomes.com with your name and order number, and we will look into it for you.

What do I do if my package was damaged?

Immediately contact our Customer Service service@createsomes.com. We will work with you to get your damaged products replaced with new ones as soon as possible.

How can I track my order?

After your order is shipped, a tracking number will appear. You can track your order on our company’s website with the tracking number provided.

I can see that the status of my order shows “Delivered”, but I have not received my parcel. What can I do?

Below are some steps and suggestions on how you can solve this issue:

– Check if the shipping address of your order is correct.
– Ask your neighbors, relatives, or friends if they have received the parcel on your behalf.

All orders reported as “delivered” by shipping companies are considered delivered. createsomes.com cannot be made liable for non-delivery in this case.

Any other shipping questions please contact : contact@createsomes.com.