Return and Refund Policy

Overview

By the time you arrived at this page, I’m sure you’re still very interested in our products, so our team would like to start by saying thank you.

Our team is strictly managing the quality of our products so that returns, exchanges don’t happen. This is one of the ultimate missions of our team.

However, in the event of very special circumstances, you can read the return policy to find out how your rights are protected.

📣📣📣Remember to contact our customer service first in all cases!

contact@createsomes.com 

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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

💰Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@createsomes.com.

🔗Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@createsomes.com and send your item to our aftersale center.

North American Aftermarket Center Address:
3272 E Denali Dr, Ontario, California 91762, United States

European Aftermarket Center Address:
PALLASWIESENSTRASSE 180 64293,DARMSTADT’, Germany

Asia Pacific Aftermarket Center Address:
07/F, Block B, Tuen Mun Industrial Centre, 2 San Ping Street, Tuen Mun, Hong Kong.

💎Return

When things get to this most serious situation, please send the item to the corresponding after-sale center by referring to the shipping address of the exchange.Of course this is the last thing we want.

🎯Return & Exchange Fee

  • If the item is damaged when you receive it or it is unusable right after you open the box, please send it to us at the first time by picture or video, the return logistics fee and other costs incurred in this case will be borne by us.
  • If you open the box to use the goods after hesitation your operation causes some damage to the goods, in our mutual communication agreed to return the goods. Return and exchange costs incurred in this case will be borne by the buyer.

📣Need help?

Contact us at contact@createsomes.com for questions related to refunds and returns.
We are very sincere in telling you that we will do our best to make your shopping experience a good one so that you can trust us! Thank you. 
(Update on Jan. 11, 2024)